Remote Support for a Software Company in Greece (Danish Speaker)

Are you a tech-savvy communicator looking to support users of globally recognized software and productivity tools? Join a dedicated remote team delivering top-tier support for one of the world’s leading technology companies.

Whether you're already experienced in customer support or passionate about tech and ready to learn, this is a great opportunity to work with industry-leading products like Windows and Microsoft 365 — from the comfort of your home.
 

Your responsibilities and impact as a Customer Support Specialist:

• Provide first-line support via phone and chat for users of Windows and Office products

• Assist customers with downloading, installing, activating, and updating software

• Help with account-related questions such as refunds, subscription issues, and invoice requests

• Identify and escalate more complex technical issues to Tier 2 support when needed

• Maintain clear documentation and follow internal troubleshooting procedures

• Ensure a high-quality support experience by meeting KPIs for customer satisfaction and issue resolution

Skills, qualifications and interests you need to succeed:

• Native-level Danish and B2 or higher level of English

• Strong communication skills, both spoken and written

• Confident using Microsoft Windows and Office tools

• Ability to follow technical instructions and guide users remotely

• Fast typing skills with a minimum of 25 words per minute and high accuracy

• Customer-focused, proactive, and eager to learn

• Previous experience in customer support or tech assistance is a plus

What’s in it for you?

• Full-time, remote role with a stable Monday–Friday schedule (10:00–19:00)

• Competitive salary and monthly performance-based incentives

• Paid training and nesting period to build product knowledge and skills

• Private health insurance (after qualification period)

• Work from home setup with flexibility and support

• Opportunity to grow within a global company known for innovation and excellence

• A collaborative, multicultural team environment

About the Project:
You’ll be supporting consumers using some of the world’s most familiar digital tools — from operating systems to cloud-based applications. As a frontline representative, you'll play a key role in ensuring users get the most out of their experience with products that power businesses, homes, and classrooms around the world.

Apply today and start your next career step in tech support — all while working from home.

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