Customer Experience Specialist in Lisbon (Dutch Speaker)

Excited to empower businesses and shape the future of digital advertising? Come join us in Lisbon and be part of a team that supports small and medium-sized businesses in growing their online presence across top social platforms.

Your responsibilities and impact as a Customer Experience Specialist will be:

• Supporting business clients across phone, email, and chat
• Assisting with self-serve advertising platforms and tools
• Delivering high-quality pre- and post-sales service
• Troubleshooting product-related issues and identifying trends
• Sharing valuable feedback with internal teams to drive improvements

Skills, qualifications, and qualities you’ll bring:

• Native-level Dutch and good English skills (B2 minimum)
• Strong communication and analytical mindset
• Interest in digital advertising and social platforms
• Professional, empathetic, and customer-oriented approach
• Ability to work independently and collaboratively
• EU citizenship or valid Portuguese residence permit

What’s in it for you:

• 12-month contract, with the possibility of long-term employment
• Full-time (40h/week), rotational shifts from Monday to Sunday (06:00–00:00)
• Monthly gross salary with accommodation: €1,350
• Monthly gross salary without accommodation: €1,609
• Productivity bonus: up to €300/month
• Paid training (approx. 15 days): €42.72/day
• Health insurance from day one
• 22 days of paid vacation + Portuguese public holidays
• Holiday and Christmas bonuses
• Onboarding and relocation support to Lisbon

Your future workplace:
You'll be part of a vibrant, multicultural team in a modern office located in central Lisbon. From spacious lounges to collaborative meeting rooms and a cafeteria, the workspace is designed for both comfort and productivity.
 
Want to help businesses succeed while building your international career in sunny Lisbon? Apply now and take the next step in a job that truly connects people and possibilities.

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