Insurance Customer Service in Lisbon (Dutch Speaker)

Are you ready to build a career with one of the world’s leading insurance providers, all from the vibrant city of Lisbon?

We're looking for a service-oriented professional with experience in the insurance sector. If you're fluent in Dutch, calm under pressure, and enjoy helping people with clarity and care, this role is your next big opportunity.

Your responsibilities and impact as a Customer Service Representative – Insurance Sector:

• Handle customer inquiries by phone and email in a professional and helpful manner

• Provide detailed information about insurance products and services

• Assist with policy questions, cancellations, and modifications

• Support insurance brokers by redirecting inquiries appropriately

• Manage both inbound and outbound communication

• Maintain high standards of confidentiality and accuracy

Skills, qualifications, and qualities you’ll bring:

• Native-level fluency in Dutch and a good command of English (B2 minimum)

• Previous experience in insurance or customer service is a plus

• Strong communication, active listening, and problem-solving skills

• Calm, professional, and empathetic under pressure

• Organized and comfortable with digital tools

• EU citizenship or valid Portuguese residence permit

Working hours:

• Monday to Friday, including bank holidays

• Rotational shifts between 07:30 AM – 08:00 PM (Portuguese time)

• Days off: Weekends

What’s in it for you:

• Base salary: 1,100€ × 14 months

• Complexity bonus: 100€ × 11 months

• Performance bonus: up to 100€/month

• Meal allowance: 7.23€/working day (on a meal card)

• Transport allowance: 20€/month

• Private health and dental insurance (after 6 months)

• Paid training, coaching, and career growth programs

Relocation package for candidates outside Portugal:

• Shared accommodation at 280€/month (12-month lease, deducted from payslip)

• Flight reimbursement up to 400€ (after 6 months)

Your future company
Founded in 2000 by two French entrepreneurs, this company has grown into one of the world’s leading providers of customer experience solutions. With over 75,000 employees in more than 50 countries, their Lisbon hub brings together people from all over the world to deliver exceptional service for top global brands. Now they’re looking for motivated talent to join their expanding insurance support team.

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