Remote Streaming Service Support (Danish Speaker)

Are you ready to take your customer service skills to an international level? Join a fast-paced support team assisting users of a global streaming platform. Based in Athens, you’ll be helping Danish-speaking customers resolve everyday account and technical issues while working in one of Europe’s most vibrant cities.

Your responsibilities and impact as a Customer Support Advisor will be:

• Manage inbound calls and chats from customers regarding account setup, billing, and technical questions

• Provide assistance for login issues, unusual activity, or payment concerns

• Walk users through troubleshooting steps for errors related to devices or streaming

• Escalate technical cases as needed and ensure full documentation of each interaction

• Create a positive customer experience with clear and friendly communication

• Refer to internal resources to provide accurate resolutions efficiently

Skills, qualifications and interests you need to succeed:

• Native-level Danish (C2) and a good level of English (minimum B2)

• Previous experience in customer support is an asset

• Empathetic, detail-oriented, and able to work well under pressure

• Confident using PC tools and handling multiple systems

• Strong communication and multitasking skills

• Willingness to learn and grow within a structured support team

What’s in it for you?

• Full-time role (40 hours/week)

• Competitive salary plus performance bonuses and two extra monthly salaries annually

Relocation package including:

• Paid flight to Athens

• Taxi from the airport

• Hotel accommodation for the first two weeks

• Support in finding long-term housing

• Health insurance coverage after 4 months

• Thorough onboarding and training

• Diverse, inclusive work culture with teammates from over 90 countries

• Extra perks: local discounts, Greek language courses, social activities, and more

Take your career further—support global customers while living in Greece. Apply now to join the team.

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