Customer Service Agent in Lisbon - Dutch Speaker

Looking for an entry-level customer service role in an international environment?

In this position, you’ll support premium membership customers, helping them with account and platform-related questions via phone, chat, and email.

No advanced technical background is required — you’ll receive full training and work with clear guidelines to help customers quickly and confidently.

What you’ll be doing

• Answer customer questions via phone, email, and chat

• Identify customer issues and guide them to the right solution

• Help with common account-related topics

• Support customers with video playback or upload issues

• Document each interaction clearly and accurately

• Categorize cases and flag recurring issues or potential bugs

What we’re looking for

• Native-level Dutch and good English (B2 minimum)

• Clear communication skills and a friendly approach

• Comfortable using digital platforms and basic troubleshooting tools

• Willingness to learn and follow structured processes

• EU citizenship or a valid Portuguese residence permit

Working hours

• Monday to Saturday, can be scheduled between 08:00 and 20:00 (Portuguese time)

• Sunday off + one rotating day during the week

What’s in it for you

• Base salary: 1,100€ x 14 months

• Bonuses up to 200€ per month (complexity + performance)

• Meal allowance of 7.23€ per working day

• Transport allowance: 60€ per month

• Fixed-term contract with yearly renewal

• Health insurance and dental plan after 6 months

• Relocation support for candidates living outside Portugal

• Paid training and clear career progression opportunities

Your future company

You’ll join a well-established international company supporting premium digital services worldwide. The Lisbon office offers a multicultural setting, structured onboarding, and long-term growth opportunities — even for candidates starting their career.

Ready to get started in customer service while living in Lisbon?
Apply now and take your first step into an international career.

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