Dutch Speaking Customer Service for Toll Roads

Are you looking for a new challenge in customer service? Join an international team in Vila Nova de Gaia, Portugal, supporting customers in the transport and road services sector!
 

Your responsibilities as a Customer Service Representative:

• Provide support to customers via phone, email, and chat.

• Answer questions about billing, payments, and account info.

• Handle requests from external authorities professionally.

• Record customer interactions accurately.

• Help with revenue collection and service sales when applicable.

What you need to succeed:

• Fluent in the required project language (English and/or others).

• Good communication and computer skills.

• Detail-oriented and team player.

• Motivated and willing to work in shifts.

What’s in it for you?

• Contract: 12-month renewable with potential for permanent.

• Hours: Full-time, 40h/week, rotating shifts (7:00–23:00, Mon–Sun).

• Salary: €1,050 with accommodation / €1,309 without.

• Benefits: Meal allowance, holiday & Christmas bonuses, health insurance.

• Paid 15-day training.

• Support with relocation and housing options.

Your workplace:
Work from a modern office located in Vila Nova de Gaia, a vibrant city famous for its stunning views of Porto, the beautiful Douro River, and world-renowned port wine cellars. Enjoy a friendly community, great local cuisine, and easy access to beaches and nature—all just a short distance from Portugal’s second-largest city.

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