German-speaking Customer Service in Poland

Kick-start your career in a brand-new project in the beautiful city of Gdańsk in Poland! 

Key information:

- The role: Digital Customer Service, fully on-site in Gdańsk
 

- Must-have´s:

• German proficiency of min C1 + English level of B2/C1
• Valid EU-passport or work permit

- Main perks: 

• Relocation support
• Unfixed term contract
• Fully paid professional training 
• Private health insurance

Your responsibilities and impact working as a Customer Service will be:

• Providing accurate and detailed information about the company's products, features, and specifications.
• Managing and responding to customer requests through phone and email.
• Assisting customers with product setup, troubleshooting, and usage guidance.
• Processing customer orders, returns, and exchanges.
• Ensuringing excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.

Skills, qualifications and interests you need to succeed in this role:

• language skills: min C1 in German and min B2 level of English
• A valid work permit (required)
• Living in or willing to relocate to Gdańsk for an international career and life experience
• Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period
• Working hours: 7:00 AM – 9:00 PM; Mon - Sun (2 weekends per month), part-time possible 
• Salary conditions: full time: approx. 1800 gross/month
• Health insurance after 6 months 
• Paid professional training

Relocation help - for international candidates:

• Reimbursement of your initial flight expenses up to 200€
• Up to 300€ for accommodation per month for 3 months 

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers, or send us your CV to be considered for other projects or future opportunities!

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